
Got Questions?
Frequently Asked Questions
📦 When will my order arrive?
📦 When will my order arrive?
Orders are processed within 1–3 business days. US delivery takes 5–8 business days after processing. International orders take 7–21 business days depending on destination.
🔌 What voltage does this appliance use?
🔌 What voltage does this appliance use?
All electric appliances are rated for standard US voltage (110–120V, 60Hz) unless stated otherwise in the product specifications. Please verify compatibility before ordering if you are outside the US.
🔥 Do I need to preheat before use?
🔥 Do I need to preheat before use?
Yes. Allow 3–5 minutes for the appliance to fully preheat before loading food. The indicator light will signal when the correct temperature is reached. Skipping preheat can cause uneven cooking or sticking.
🍳 How do I prevent sticking?
🍳 How do I prevent sticking?
Lightly brush the plates with neutral oil or spray with non-stick cooking spray before first use and after each cleaning. Avoid metal utensils on non-stick surfaces.
🧼 How do I clean it?
🧼 How do I clean it?
Wipe the plates with a damp cloth or soft sponge after each use. Do not submerge the main unit in water. Check the product page for dishwasher-safe plate details specific to this model.
🔄 Can I return this item?
🔄 Can I return this item?
Yes — within 30 days of delivery on unused, unboxed items in original packaging. Email support@shirtluma.com with your order number to start a return.
⚠️ My appliance is not heating evenly. What should I do?
⚠️ My appliance is not heating evenly. What should I do?
Ensure it has fully preheated on a flat, stable surface with the lid closed firmly. If the issue continues after 2–3 uses, contact us at support@shirtluma.com with your order number and a short video of the problem.
🛠️ Is this covered by warranty?
🛠️ Is this covered by warranty?
Yes. All electric appliances carry a 12-month warranty against manufacturing defects under normal use. Contact support@shirtluma.com with your order number and photos to make a claim.