Refund policy
Our Commitment
At Shirtluma, we want you to be completely satisfied with your purchase. If something is not right with your order, we will work with you to make it right. Please read this policy carefully before placing your order.
30-Day Return Window
We accept return requests within 30 days of the delivery date.
To be eligible for a return, all of the following must apply:
- Item is unused and in its original condition
- Item is in its original packaging with all parts, accessories, and manuals included
- Return request is submitted within 30 days of delivery
- Proof of purchase or order confirmation is provided
How to Start a Return
- Email support@shirtluma.com with your order number and reason for return
- Our team will review your request within 1–2 business days
- If approved, you will receive return instructions and the return shipping address
- Ship the item back using a trackable service within 7 days of receiving return approval
- Once we receive and inspect the item, we will process your refund
Do not ship items back without prior approval. Unauthorized returns may be refused or delayed.
Return Shipping Costs
| Return Reason | Who Pays Return Shipping |
|---|---|
| Defective or damaged item | Shirtluma covers return shipping |
| Wrong item received | Shirtluma covers return shipping |
| Missing parts or incomplete order | Shirtluma covers return shipping |
| Change of mind / no longer needed | Customer is responsible |
| Ordered wrong model or size | Customer is responsible |
We recommend using a trackable shipping service for all returns. Shirtluma is not responsible for returned packages lost or damaged in transit.
Original outbound shipping fees are non-refundable unless the return is caused by our error.
Damaged, Defective, or Incorrect Items
Please inspect your order carefully upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@shirtluma.com with:
- Your order number
- Clear photos or videos of the issue
- Photos of the product and all packaging
- A brief description of the problem
Once reviewed and approved, we will offer one of the following:
- Replacement of the item or missing parts
- Full or partial refund to your original payment method
- Store credit
Non-Returnable Items
The following are not eligible for return or refund:
- Items that show signs of use, wear, or damage caused by the customer
- Items returned without original packaging or with missing parts and accessories
- Items damaged due to improper use, incorrect voltage, or failure to follow operating instructions
- Clearance or final sale items marked as non-returnable at time of purchase
- Gift cards
- Items returned without prior written approval from our support team
Refund Processing
Once your return is received and inspected, we will notify you by email of the outcome.
| Outcome | Timeline |
|---|---|
| Refund approved | Processed within 5–10 business days to your original payment method |
| Partial refund | Applied if item is returned incomplete or with minor issues |
| Refund denied | Item returned to you at your expense if it does not meet return conditions |
Please note that your bank or payment provider may require additional time to post the refund to your account after we process it.
Exchanges
We replace items only if they are defective, damaged, or incorrect. We do not offer exchanges for change of mind or model preference.
If you need an exchange due to a product issue, contact us at support@shirtluma.com with your order number and photos of the problem. Once approved, we will ship the replacement as quickly as possible.
Missing Parts
If your order arrives with missing parts or accessories, contact us within 7 days of delivery with:
- Your order number
- Photos of what was received
- Description of what is missing
Once confirmed, we will send the missing parts or provide a suitable resolution at no additional cost.
Order Cancellations
Orders may be canceled within 2 hours of placement, provided the order has not yet been processed or dispatched. To request a cancellation, email support@shirtluma.com immediately with your order number.
Once an order has shipped, it cannot be canceled. You may request a return after delivery in accordance with this policy.
Contact Us
Email: support@shirtluma.com
Address: 1263 Hillcrest Dr, Morro Bay, CA 93442, USA
Support Hours: Monday–Saturday, 9 AM – 8 PM (GMT-7)
Our team typically responds within 1–2 business days.